Effective date: 13.07.2026
This Refund Policy applies to purchases of Premium Features and any other paid digital products or subscriptions made through capymapa.com (“the Service”). Payments are processed by Paddle.com Market Limited, our payment provider and merchant of record, so refunds are issued through Paddle in accordance with the terms below.
1. Subscriptions
If you purchase a recurring subscription to a Premium Feature, you may request a full refund within 14 days of your initial purchase or of a renewal charge, provided you have not made substantial use of the Premium Features during that period. After 14 days, subscription charges are generally non-refundable, but you may cancel at any time to prevent future renewals; cancellation takes effect at the end of the current billing period, and you will retain access until then.
2. One-Time Purchases
For one-time purchases of digital content or features that are delivered or unlocked immediately upon payment, refunds are generally not available once the content or feature has been accessed, downloaded, or used, except as required by applicable consumer protection law or as described below.
3. Exceptions
We will consider a refund outside the timeframes above if:
- You were charged in error or charged multiple times for the same purchase;
- The Premium Feature you paid for was not delivered or was materially not as described;
- A technical fault on our end prevented you from accessing the Premium Feature you paid for, and we were unable to resolve it within a reasonable time;
- Applicable law in your country of residence entitles you to a refund.
4. How to Request a Refund
To request a refund, contact us at info@capymapa.com with your order details (email used for purchase, approximate date, and reason for the request). Refund requests are also processed through Paddle’s own support channels, since Paddle is the merchant of record for these transactions; you may be directed to Paddle to complete the refund.
5. Business Listings and B2B Services
Refunds relating to paid business listings, lead-generation fees, or other B2B arrangements with local businesses are handled according to the specific terms agreed with each business partner at the time of onboarding, rather than this general Refund Policy. Please contact us directly if you are a business partner with a billing question.
6. Processing Time
Approved refunds are typically processed within 5–10 business days, though the time for the funds to appear in your account depends on your bank or card provider.
7. Changes to This Policy
We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised effective date.
8. Contact Us
If you have questions about this Refund Policy, please contact us at:
info@capymapa.com
